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These documents describe how this platform currently operates. They are provided for transparency and are not a substitute for review by a qualified Indian lawyer or compliance professional before this site is used to transact with real customers.

Marketplace Seller Terms

Last updated: 2026-08-21

These terms apply to every shop listed on the platform. By registering a shop you agree to provide accurate information and to keep it up to date.

Information you must provide

  • Legal/business name and registered shop address.
  • A customer care contact — phone number and, where available, email.
  • Applicable business registration details (e.g. GSTIN), where your business is required to hold one.
  • For shops selling food products, a valid FSSAI licence or registration number for the food-safety category your business falls under. Requirements differ by scale and category — this platform does not assume every food shop needs the same class of licence, and does not itself determine which class applies to you; consult FSSAI guidance or a licensed professional.
  • Accurate product listings — price, availability, and description.
  • A return/refund policy for your shop, if it differs from the platform default.

Displayed to customers

Your legal/business name, customer care contact, GSTIN (if on file), FSSAI licence number (if your shop type is food-related and it is on file), and return policy are shown on your public shop page before a customer orders from you. This information is set by the platform based on what you provide, and is not directly editable by you inside the app — contact the platform to update it.

Document verification

Before your shop sells, the platform verifies your documents against government records through a verification partner, with your consent each time: PAN; GSTIN, or a declaration that you are not GST-registered (with your GST enrolment number where the law requires one); FSSAI licence or registration if you sell food; and your Shops & Establishments registration certificate or intimation receipt. Udyam registration is optional. Documents that cannot be checked automatically are reviewed by the platform's team.

  • Never enter or upload your Aadhaar number; mask it on any certificate you upload.
  • Keep your documents valid. You will be reminded 30 days before an FSSAI licence or Shops & Establishments certificate expires. If a required document expires or is cancelled, your shop is taken offline until a valid one is verified; open orders are reviewed by the platform's team.
  • Tell the platform promptly if any registration changes, is suspended or is cancelled.

Pricing and changes

Price changes go through the platform's review workflow before going live, so customers are never shown a price the platform has not reviewed for accuracy.

Customer data

You receive only what is necessary to fulfil an order: the customer's name, delivery address, phone number, and order contents. You must not use this information for any purpose beyond fulfilling that order, and must not contact customers for unrelated marketing.

Compliance

You are responsible for complying with all laws applicable to your business, including food-safety, weights-and-measures, and tax law. The platform may request evidence of required licences and may suspend a listing that cannot demonstrate compliance when required.